--- title: How to return a device description: "Contact Mint Payment support on support@mintpayments.com or call 1300 646 833.\nMerchant will be provided with Mints address to return the device.\nOnce device is received, it we will be tested.\nOnce this is confirmed to be faulty, Mint Payments will organise the new device to be sent through to the merchant." --- [Skip to content](https://support.mintpayments.com/learn/how-to-return-a-s700-device#main-content) [More support](https://support.mintpayments.com/learn/kb-tickets/new?hsLang=en) [![Mint Payments](https://support.mintpayments.com/hs-fs/hubfs/Brand%20Assets%20(MINT)/Logos/RGB%20Mint%20Logo%20Forrest.png?width=95&height=41&name=RGB%20Mint%20Logo%20Forrest.png)](https://www.mintpayments.com/) - Products Show submenu for Products - COLLECT Show submenu for COLLECT - [Online](https://www.mintpayments.com/online/) - [In-Person](https://www.mintpayments.com/products/in-person/) - SEND Show submenu for SEND - [MintEFT](https://www.mintpayments.com/products/minteft/) - [Virtual Cards](https://www.mintpayments.com/products/cards/) - SAFEGUARD Show submenu for SAFEGUARD - [Mint Protect](https://www.mintpayments.com/products/mint-protect/) - Resources Show submenu for Resources - [Knowledge Base](https://support.mintpayments.com/learn) - [Developers](https://mint-payments.readme.io/) - [Blog](https://blog.mintpayments.com/) - About Show submenu for About - [Our Company](https://www.mintpayments.com/about/our-company/) - [Our Team](https://www.mintpayments.com/about/our-team/) - [Our Partners](https://www.mintpayments.com/about/our-partners/) - [Corporate Information](https://www.mintpayments.com/about/corporate-information/) - [News](https://blog.mintpayments.com/press) - [Contact](https://www.mintpayments.com/contact/) - [Sign In](https://sso.mintpayments.com/portal/login) Open main navigation Close main navigation - Products Show submenu for Products - COLLECT Show submenu for COLLECT - [Online](https://www.mintpayments.com/online/) - [In-Person](https://www.mintpayments.com/products/in-person/) - SEND Show submenu for SEND - [MintEFT](https://www.mintpayments.com/products/minteft/) - [Virtual Cards](https://www.mintpayments.com/products/cards/) - SAFEGUARD Show submenu for SAFEGUARD - [Mint Protect](https://www.mintpayments.com/products/mint-protect/) - Resources Show submenu for Resources - [Knowledge Base](https://support.mintpayments.com/learn) - [Developers](https://mint-payments.readme.io/) - [Blog](https://blog.mintpayments.com/) - About Show submenu for About - [Our Company](https://www.mintpayments.com/about/our-company/) - [Our Team](https://www.mintpayments.com/about/our-team/) - [Our Partners](https://www.mintpayments.com/about/our-partners/) - [Corporate Information](https://www.mintpayments.com/about/corporate-information/) - [News](https://blog.mintpayments.com/press) - [Contact](https://www.mintpayments.com/contact/) - [Sign In](https://sso.mintpayments.com/portal/login) - [More support](https://support.mintpayments.com/learn/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center Home](https://support.mintpayments.com/learn?hsLang=en) 2. [Collect - In-Person Terminals](https://support.mintpayments.com/learn/collect-in-person-terminals?hsLang=en) 3. [FAQs](https://support.mintpayments.com/learn/collect-in-person-terminals?hsLang=en#faqs) # How to return a device 1. Contact Mint Payment support on support@mintpayments.com or call 1300 646 833. 2. Merchant will be provided with Mint's address to return the device. 3. Once device is received, it we will be tested. 4. Once this is confirmed to be faulty, Mint Payments will organise the new device to be sent through to the merchant. - [Accounts & Logins](https://support.mintpayments.com/learn/accounts-logins?hsLang=en) - [Collect - Merchant Portal](https://support.mintpayments.com/learn/collect-merchant-portal?hsLang=en#main-content) - [Getting Started](https://support.mintpayments.com/learn/collect-merchant-portal?hsLang=en#getting-started) - [Managing Your Account](https://support.mintpayments.com/learn/collect-merchant-portal?hsLang=en#managing-your-account) - [Mint Checkout Page / Hosted Payment Page (HPP)](https://support.mintpayments.com/learn/collect-merchant-portal?hsLang=en#mint-checkout-page-hosted-payment-page-hpp) - [Reporting](https://support.mintpayments.com/learn/collect-merchant-portal?hsLang=en#reporting) - [Managing Transactions](https://support.mintpayments.com/learn/collect-merchant-portal?hsLang=en#managing-transactions) - [Collect - In-Person Terminals](https://support.mintpayments.com/learn/collect-in-person-terminals?hsLang=en#main-content) - [S700 Activation](https://support.mintpayments.com/learn/collect-in-person-terminals?hsLang=en#s700-activation) - [FAQs](https://support.mintpayments.com/learn/collect-in-person-terminals?hsLang=en#faqs) - [Collect - Payment Methods](https://support.mintpayments.com/learn/collect-payment-methods?hsLang=en#main-content) - [PayID (AU)](https://support.mintpayments.com/learn/collect-payment-methods?hsLang=en#payid-au) - [POLi Pay (NZ)](https://support.mintpayments.com/learn/collect-payment-methods?hsLang=en#poli-pay-nz) - [Safeguard - Mint Protect](https://support.mintpayments.com/learn/safeguard-mint-protect?hsLang=en#main-content) - [What is Mint Protect?](https://support.mintpayments.com/learn/safeguard-mint-protect?hsLang=en#what-is-mint-protect) - [Destinations Not Covered by Mint Protect](https://support.mintpayments.com/learn/safeguard-mint-protect?hsLang=en#destinations-not-covered-by-mint-protect) - [3D Secure (3DS) for Fraud Prevention](https://support.mintpayments.com/learn/safeguard-mint-protect?hsLang=en#3d-secure-3ds-for-fraud-prevention) - [Send - MintEFT (AU/NZ)](https://support.mintpayments.com/learn/send-minteft-au-nz?hsLang=en#main-content) - [Getting Started](https://support.mintpayments.com/learn/send-minteft-au-nz?hsLang=en#getting-started) - [Processing Payments](https://support.mintpayments.com/learn/send-minteft-au-nz?hsLang=en#processing-payments) - [Managing Your Account](https://support.mintpayments.com/learn/send-minteft-au-nz?hsLang=en#managing-your-account) - [FAQs](https://support.mintpayments.com/learn/send-minteft-au-nz?hsLang=en#faqs) - [IPGPAY](https://support.mintpayments.com/learn/ipgpay?hsLang=en) - [Helpful Information](https://support.mintpayments.com/learn/helpful-information?hsLang=en#main-content) - [General Questions](https://support.mintpayments.com/learn/helpful-information?hsLang=en#general-questions) - PRODUCTS - [Online](https://www.mintpayments.com/online/) - [In-Person](https://www.mintpayments.com/products/in-person/) - [MintEFT](https://www.mintpayments.com/products/minteft/) - [Cards](https://www.mintpayments.com/products/cards/) - RESOURCES - [Knowledge Base](https://support.mintpayments.com/learn) - [Developer Resources](https://mint-payments.readme.io/) - [Blog](https://blog.mintpayments.com/) - ABOUT - [Our Company](https://www.mintpayments.com/about/our-company/) - [Our Team](https://www.mintpayments.com/about/our-team/) - [Our Partners](https://www.mintpayments.com/about/our-partners/) - [Corporate Information](https://www.mintpayments.com/about/corporate-information/) - [News](https://blog.mintpayments.com/press) - [Contact Us](https://www.mintpayments.com/contact/) - LEGAL DOCUMENTS - [Terms and Conditions](https://www.mintpayments.com/legal/terms-and-conditions/) - [Global Privacy Policy](https://www.mintpayments.com/legal/global-privacy-policy/) - [Cookie Policy](https://www.mintpayments.com/legal/cookie-policy/) - [Trust Centre](https://app.aus.vanta.com/mintpayments.com/trust/uj9044fm8m1stjoy86bppx) - PORTALS - [Single Sign-On](https://sso.mintpayments.com/portal/login) - [Merchant Portal](https://merchant.mpos.mintpayments.com/auth/login) - [MintEFT](https://secure.mintpayments.com/minteft/) - [Mint IPGPAY](https://my.ipgpay.com/) - [Legacy Portal](https://mint.pmnts.io/sessions/new) [![Mint Payments](https://support.mintpayments.com/hs-fs/hubfs/Brand%20Assets%20(MINT)/Logos/RGB%20Mint%20Logo%20Mint.png?width=94&height=41&name=RGB%20Mint%20Logo%20Mint.png "Mint Payments")](https://mintpayments.com) Copyright © 2026, Mint Payments Limited