--- title: What happens if my customer ticks 'I completed the payment' on the PayID screen but doesn’t actually make the payment? description: Once a customer confirms they’ve made the payment, our system checks for the payment for up to 60 seconds. If it doesn’t appear immediately, we’ll continue monitoring for 24 hours. As soon as the payment is received, both the merchant and the customer will receive a confirmation email. --- [Skip to content](https://support.mintpayments.com/learn/what-happens-if-my-customer-ticks-i-completed-the-payment-on-the-payid-screen-but-doesnt-actually-make-the-payment#main-content) [More support](https://support.mintpayments.com/learn/kb-tickets/new?hsLang=en) [![Mint Payments](https://support.mintpayments.com/hs-fs/hubfs/Brand%20Assets%20(MINT)/Logos/RGB%20Mint%20Logo%20Forrest.png?width=95&height=41&name=RGB%20Mint%20Logo%20Forrest.png)](https://www.mintpayments.com/) - Products Show submenu for Products - COLLECT Show submenu for COLLECT - [Online](https://www.mintpayments.com/online/) - [In-Person](https://www.mintpayments.com/products/in-person/) - SEND Show submenu for SEND - [MintEFT](https://www.mintpayments.com/products/minteft/) - [Virtual Cards](https://www.mintpayments.com/products/cards/) - SAFEGUARD Show submenu for SAFEGUARD - [Mint Protect](https://www.mintpayments.com/products/mint-protect/) - Resources Show submenu for Resources - [Knowledge Base](https://support.mintpayments.com/learn) - [Developers](https://mint-payments.readme.io/) - [Blog](https://blog.mintpayments.com/) - About Show submenu for About - [Our Company](https://www.mintpayments.com/about/our-company/) - [Our Team](https://www.mintpayments.com/about/our-team/) - [Our Partners](https://www.mintpayments.com/about/our-partners/) - [Corporate Information](https://www.mintpayments.com/about/corporate-information/) - [News](https://blog.mintpayments.com/press) - [Contact](https://www.mintpayments.com/contact/) - [Sign In](https://sso.mintpayments.com/portal/login) Open main navigation Close main navigation - Products Show submenu for Products - COLLECT Show submenu for COLLECT - [Online](https://www.mintpayments.com/online/) - [In-Person](https://www.mintpayments.com/products/in-person/) - SEND Show submenu for SEND - [MintEFT](https://www.mintpayments.com/products/minteft/) - [Virtual Cards](https://www.mintpayments.com/products/cards/) - SAFEGUARD Show submenu for SAFEGUARD - [Mint Protect](https://www.mintpayments.com/products/mint-protect/) - Resources Show submenu for Resources - [Knowledge Base](https://support.mintpayments.com/learn) - [Developers](https://mint-payments.readme.io/) - [Blog](https://blog.mintpayments.com/) - About Show submenu for About - [Our Company](https://www.mintpayments.com/about/our-company/) - [Our Team](https://www.mintpayments.com/about/our-team/) - [Our Partners](https://www.mintpayments.com/about/our-partners/) - [Corporate Information](https://www.mintpayments.com/about/corporate-information/) - [News](https://blog.mintpayments.com/press) - [Contact](https://www.mintpayments.com/contact/) - [Sign In](https://sso.mintpayments.com/portal/login) - [More support](https://support.mintpayments.com/learn/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center Home](https://support.mintpayments.com/learn?hsLang=en) 2. [Collect - Payment Methods](https://support.mintpayments.com/learn/collect-payment-methods?hsLang=en) 3. [PayID (AU)](https://support.mintpayments.com/learn/collect-payment-methods?hsLang=en#payid-au) # What happens if my customer ticks 'I completed the payment' on the PayID screen but doesn’t actually make the payment? Once a customer confirms they’ve made the payment, our system checks for the payment for up to 60 seconds. If it doesn’t appear immediately, we’ll continue monitoring for 24 hours. 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