---
title: What if the payment isn’t received after 24 hours? The transaction is cancelled if no payment is received after 24 hours.
description: The transaction is cancelled if no payment is received after 24 hours.
---

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# What if the payment isn’t received after 24 hours? The transaction is cancelled if no payment is received after 24 hours.

The transaction is cancelled if no payment is received after 24 hours.

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