--- title: How do I manage a chargeback? description: What is a chargeback & how do you respond to them? Why is it important to take them seriously? Here is your go-to guide for managing chargebacks. --- [Skip to content](https://support.mintpayments.com/learn/managing-chargebacks#main-content) [More support](https://support.mintpayments.com/learn/kb-tickets/new?hsLang=en) [![Mint Payments](https://support.mintpayments.com/hs-fs/hubfs/Brand%20Assets%20(MINT)/Logos/RGB%20Mint%20Logo%20Forrest.png?width=95&height=41&name=RGB%20Mint%20Logo%20Forrest.png)](https://www.mintpayments.com/) - Products Show submenu for Products - COLLECT Show submenu for COLLECT - [Online](https://www.mintpayments.com/online/) - [In-Person](https://www.mintpayments.com/products/in-person/) - SEND Show submenu for SEND - [MintEFT](https://www.mintpayments.com/products/minteft/) - [Virtual Cards](https://www.mintpayments.com/products/cards/) - SAFEGUARD Show submenu for SAFEGUARD - [Mint Protect](https://www.mintpayments.com/products/mint-protect/) - Resources Show submenu for Resources - [Knowledge Base](https://support.mintpayments.com/learn) - [Developers](https://mint-payments.readme.io/) - [Blog](https://blog.mintpayments.com/) - About Show submenu for About - [Our Company](https://www.mintpayments.com/about/our-company/) - [Our Team](https://www.mintpayments.com/about/our-team/) - [Our Partners](https://www.mintpayments.com/about/our-partners/) - [Corporate Information](https://www.mintpayments.com/about/corporate-information/) - [News](https://blog.mintpayments.com/press) - [Contact](https://www.mintpayments.com/contact/) - [Sign In](https://sso.mintpayments.com/portal/login) Open main navigation Close main navigation - Products Show submenu for Products - COLLECT Show submenu for COLLECT - [Online](https://www.mintpayments.com/online/) - [In-Person](https://www.mintpayments.com/products/in-person/) - SEND Show submenu for SEND - [MintEFT](https://www.mintpayments.com/products/minteft/) - [Virtual Cards](https://www.mintpayments.com/products/cards/) - SAFEGUARD Show submenu for SAFEGUARD - [Mint Protect](https://www.mintpayments.com/products/mint-protect/) - Resources Show submenu for Resources - [Knowledge Base](https://support.mintpayments.com/learn) - [Developers](https://mint-payments.readme.io/) - [Blog](https://blog.mintpayments.com/) - About Show submenu for About - [Our Company](https://www.mintpayments.com/about/our-company/) - [Our Team](https://www.mintpayments.com/about/our-team/) - [Our Partners](https://www.mintpayments.com/about/our-partners/) - [Corporate Information](https://www.mintpayments.com/about/corporate-information/) - [News](https://blog.mintpayments.com/press) - [Contact](https://www.mintpayments.com/contact/) - [Sign In](https://sso.mintpayments.com/portal/login) - [More support](https://support.mintpayments.com/learn/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center Home](https://support.mintpayments.com/learn?hsLang=en) 2. [Helpful Information](https://support.mintpayments.com/learn/helpful-information?hsLang=en) 3. [General Questions](https://support.mintpayments.com/learn/helpful-information?hsLang=en#general-questions) # How do I manage a chargeback? ## What is a chargeback? How do you need to respond when you receive one? Why is it important to take them seriously? Chargebacks can be one of the most frustrating and costly risks when managing payments, but it's important to know that by following best practices, you can not only minimise your risk of having a chargeback issued against you, but also be confident in responding to them effectively. 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