If you have previously processed a sale using your Move5000, follow the steps below to process a full or partial refund.
Note: You must have the card present in order to process a refund.
You should only provide a refund to the same card as the original transaction, this can be checked by comparing the last 4 digits of the card number to those shown on the original receipt.
- Press the Menu key on the home screen, and press 1 for Transactions, then 3 for Refund.
- Enter your refund password and press Enter.
- Ask the customer to insert or Swipe their card.
- The customer will then be prompted to select their account type: Cheque, Savings, or Credit.
- When prompted, the customer will need to enter their PIN. You will then need to press Enter to print the refund receipt to sign. Even if a PIN is entered, a signed receipt is still required.