Single-Sign-On (SSO) Migration

Learn how to migrate your existing Mint Portal credentials to the Mint Single-Sign-On portal

This guide walks you through the upcoming Single Sign-On (SSO) migration for Mint Payments. In our commitment to stronger security and a unified login experience across Mint platforms (Virtual Terminal and MintEFT), we are making important changes to how you log in. This guide explains what’s changing, why it matters, and provides step-by-step instructions to ensure a smooth transition.

 

Jump to a section:

1. Introduction
2. Overview
3. Pre-Migration Checklist
4. Detailed Migration Process
5. Setting up Multi-Factor Authentication (MFA)
6. Handling Shared Accounts
7. Frequently Asked Questions (FAQs)

 

 

Introduction

Mint is upgrading its login system to enhance security and improve usability across our platforms. This migration replaces traditional usernames with your email address and introduces additional security measures such as Multi-Factor Authentication (MFA). Whether you’re a first-time user or already part of our SSO portal, this guide will help you navigate the changes.

 

Overview

What’s Changing?

• Username Replacement: Your current username will be replaced with your email address. This ensures a single, unified login for all Mint platforms.
• Enhanced Security: You will have the option to enable MFA, a critical security layer. Alternatively, if you opt out of MFA, you’ll be required to reset your password every 90 days.
• Deprecation of Shared Logins: For security reasons, shared logins will no longer be supported. Each user must have an individual account.

Why Are We Making These Changes?

• To enhance data security for our merchants and their customers.
• To meet the strict PCI-DSS security standards required for a modern payments platform.
• To simplify and streamline the login process across Mint’s Virtual Terminal and MintEFT.

 

Pre-Migration Checklist

Before the migration date, please ensure you:

1. Have access to your current username and password.
2. Confirm that your account email address is current and unique (you are not currently using a shared email address).
   
   If you share your account with others, be ready to contact Mint Support to arrange separate individual logins.

 

If you plan to enable Multi-Factor Authentication (MFA):

Download an authenticator app from you phone's app store. We recommend:

 

 

Detailed Migration Process

Step 1: Logging In & Migration Prompt

1. On or after 11 March 2025, log in to your Mint account using your current username and password.

2. You will be automatically prompted to begin the migration process. This prompt will:

   • Ask you to confirm your unique email address.

   • Guide you through connecting your Mint Virtual Terminal and MintEFT accounts if you use both.

Step 2: Confirming Your Email Address

You will see a screen requesting that you select how you use this account:

• This is my own account - you are the only person who logs into this account using the credentials you just signed in with.
• I share this account with others - multiple people at your business utilise the same shared set of credentials you just signed in with.

Important: Confirm the email address you wish to use for logging in. It must be unique and not associated with any shared inbox.

Step 3: Connecting Multiple Mint Accounts

If you maintain accounts on both Mint Virtual Terminal and MintEFT:

• You will be prompted to link these accounts for a unified login experience.
• Follow the on-screen instructions to connect your accounts seamlessly.

 

Setting Up Multi-Factor Authentication (MFA)

For users who choose to enhance their account security with MFA, follow these steps:

1. Download an Authenticator App:
   • Recommended options include: Microsoft Authenticator, Google Authenticator, or Twilio Authy.
   • These apps are available on the Apple (iOS) and Google (Android) app stores.
2. Navigate to the Enable MFA in the Mint Portal interface
   
   • Click the menu button to the left of the Mint Logo on the top left side of the portal.
   • A menu will open. Select Set up MFA which is listed under Account Settings
3. Scan the QR Code:
   • • A QR code will be displayed on your screen.
     • Open your authenticator app and use its QR code scanning feature to capture the code.
4. Enter the Verification Code:
   • Once the QR code is scanned, your authenticator app will display a temporary verification code.
   • Enter this code into the provided field on the migration screen and click ‘Submit’ to complete the MFA setup.

Troubleshooting Tips:

QR Code Not Scanning?

• Ensure the security permissions for the authenticator app on your phone allow it to access your phone's camera.
  • iOS troubleshooting.
  • Android troubleshooting.
• Ensure that you have a stable internet connection.

 

Incorrect Verification Code?

Wait for the app to refresh the code and try again.

 

Need Help?

Contact Mint Support 

 

 

Handling Shared Accounts

Important: Shared logins are no longer supported. If you currently share your account with others you must contact Mint Support as soon as possible to arrange for separate logins.

This ensures each user has a unique, secure account to access Mint Virtual Terminal and MintEFT.

 

Frequently Asked Questions (FAQs)

Q: I’m already using the SSO portal. Do I need to migrate?
A: No additional action is required if you’re already using the SSO portal.

Q: What happens if I do not enable MFA?
A: You will be required to reset your password every 90 days if you choose not to enable MFA.

Q: How do I know if my email address is unique?
A: Use an email address that only you have access to. If you are unsure, please update your contact information before the migration.

Q: I share my account with other users. What should I do?
A: Contact Mint Support immediately to arrange separate logins for each user to avoid any disruption.

Q: I’m having trouble scanning the QR code for MFA. What should I do?
A: Refer to the troubleshooting tips in the MFA setup section or contact Mint Support for assistance.