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FAQs

FAQs

See the answers to some of the most-asked questions answered. FAQs include general questions about Mint, and more specific questions for our products.

General

Do each of my consultants need to submit an application or just the head office?

Will Mint be able to process international/ cross-border payments to foreign suppliers?

How does Mint bill me?

Will I be locked into a contract?

How does Mint's customer service and technical support compare to other payment providers?

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MintEFT

What integrations are available for MintEFT?

Can I download the EFT transactions and monthly subscription invoices?

How do we edit/cancel an EFT payment before the cut-off time?

Are we able to create a refund for any amount without being restricted on MintEFT?

What is the daily cut-off time for MintEFT transactions?

Do agents and suppliers have to be on the MintEFT platform for transactions to be made?

How can I track my MintEFT payments?

Is the platform safe and secure?

Can MintEFT process batch payments?

Does Mint charge me if I require to conduct a refund for MintEFT?

What is the benefit to me for signing up to MintEFT

How do the fees for MintEFT compare to the rates offered by other payment providers?

What is the difference between Standard versus Real Time MintEFT payments?

I am already using another Mint product, do I have to sign up for MintEFT?

What suppliers have signed up with MintEFT?

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